Telecommunications Industry Ombudsman: 2013 - 2014 Annual Report
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Case study

Sarah for case study

Sarah's complaint

Sarah called us about a being misled into switching her phone to a provider she did not know.

Read full case study

About the TIO

We deal with complaints about telephone and internet services from consumers who have been unable to resolve them with their service provider.

Our vision

Our vision is to deliver an exceptional telecommunications dispute resolution service for consumers and service providers. We aim to contribute to better customer service and complaint handling in the telecommunications industry.

Our roles

  • Resolving disputes
  • Improving telecommunications services
  • Being an independent voice
  • Leading by example.

Case study

Sarah for case study

Sarah's complaint

Sarah called us about a being misled into switching her phone to a provider she did not know.

Read full case study