Telecommunications Industry Ombudsman: 2013 - 2014 Annual Report
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Constitutional changes

Time limits expanded

We changed our Constitution to increase the age of complaints we can handle from 1 July 2013.

Consumers can now make complaints about issues they became aware of up to two years before contacting us, up from one year.

The Ombudsman will also have the discretion to investigate complaints consumers became aware of up to six years before contacting us, up from two years.

Monetary limits

From 1 July 2012, we can make decisions on complaints up to $50,000 and recommendations up to $100,000.

The Ombudsman and TIO Council reviewed these monetary limits during 2013 and considered that no change was needed.