Our 2012-15 strategy
We aim to resolve telecommunications disputes in an accessible, independent, fair, efficient, responsive and effective way.
We will do this by offering an excellent service and keeping pace with the evolving nature of the industry.
Improving telecommunications services
We help providers to improve their services by engaging with them and identifying systemic issues.
We will do this by helping to address causes of complaints, building providers’ capacity to respond and avoid issues that cause disadvantage to consumers.
Being an independent voice
Our goal is to provide high-quality information that is useful to industry, the community and regulators.
Leading by example
We are innovative, adaptable, collaborative, responsive, resilient and forward-thinking. We value our people and support their skills development.
We will do this by adapting to change, focusing on continuous improvement, and having fair and transparent funding.