Telecommunications Industry Ombudsman: 2013 - 2014 Annual Report
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ACT

PostcodeTotal
complaints
Complaints
per 1,000
Top 3 issues
2914 – Amaroo113 8.2Mobile coverage
Disputed bill
Disputed recurring charges
2913 – Casey206 8.1Mobile coverage
Disputed bill
Disputed termination fee
2615 – Melba290 6.6Mobile coverage
Disputed bill
Contract terms
2602 - Dickson187 6.5Mobile coverage
Disputed recurring charges
Unexpectedly high bill
2905 – Isabella Plains177 6.1Mobile coverage
Poor contract information
Disputed bill
2617 – Belconnen179 6.0

Mobile coverage
Disputed bill
Poor contract information

2611 – Weston Creek125 5.4Disputed bill
Mobile coverage
Disputed internet charges
2614 - Hawker101 5.3Mobile coverage
Disputed bill
Poor contract information