Telecommunications Industry Ombudsman: 2013 - 2014 Annual Report
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Victoria

PostcodeTotal
complaints
Complaints
per 1,000
Top 3 issues
3000 - Melbourne430 20.8Mobile coverage
Unexpectedly high bill
Disputed bill
3754 - Doreen283 15.9Mobile coverage
Disputed bill
Unexpectedly high bill
3029 - Hoppers Crossing900 13.2Mobile coverage
Disputed bill
Poor contract information
3064 - Craigieburn691 13.0Mobile coverage
Disputed bill
Unexpectedly high bill
3076 - Epping339 12.9Mobile coverage
Poor contract information
Disputed bill
3182 - St Kilda265 12.8Mobile coverage
Unexpectedly high bill
Disputed internet charges
3205 - South Melbourne117 12.6Disputed bill
Unexpectedly high bill
Disputed internet charges
3183 - St Kilda East220 12.3Unexpectedly high bill
Mobile coverage
Disputed bill
3060 - Fawkner154 12.2Mobile coverage
Disputed bill
Disputed internet charges
3201 - Carrum Downs233 12.2Mobile coverage
Poor contract information
Drop outs