Telecommunications Industry Ombudsman: 2013 - 2014 Annual Report
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Our people

Daniella Meneghetti

Daniella Meneghetti

As an Enquiry Officer, I take calls from consumers who have difficulties with their telecommunications services and help them resolve their complaints.

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Enterprise agreement

The TIO and its staff settled on an enterprise agreement for 2013-2016. The agreement was supported by 89 per cent of staff who voted in an AEC-conducted ballot in June 2013.

Some of the benefits for staff it includes are:

  • ongoing employment
  • competitive yearly pay increases
  • the option of “buying” additional leave, and
  • increased superannuation contributions.

The TIO will benefit from having an option to:

  • shut down during end-of-year holidays, and
  • expand its hours of operation.

The enterprise agreement was submitted to the Fair Work Commission, which endorsed it in August 2013. It replaces the use of the Clerks - Private Sector Award 2010 at the TIO. 

Our people

Daniella Meneghetti

Daniella Meneghetti

As an Enquiry Officer, I take calls from consumers who have difficulties with their telecommunications services and help them resolve their complaints.

Read full profile