Telecommunications Industry Ombudsman: 2013 - 2014 Annual Report
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Our people

Lindsay Whelan

Lindsay Whelan

My role is to coach and develop a team of Case Officers to ensure they meet their performance targets and the TIO’s targets.

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Our people

Average staff numbers decreased over the year from 251 to 225 due to a decrease in demand.

We value gender equality

Almost half our workforce (48 per cent) was female in 2012-13 and a high proportion of women were in part-time and full-time positions.

We also had a high proportion of female managers - 67 per cent at senior level and 50 per cent at executive level.  

Female staff at the TIO earned almost equal or slightly higher salaries than their male colleagues, which is above the Australian average.

TIOAustralia(all industries)
Female workforce participation48%45.7%
Female representation of part-time workers78%70.1%
Female representation of full-time workers41%35.2%

Please visit our website to view our full 2012-13 gender equality report.

Staff survey

We held a comprehensive staff survey in December 2012 to seek the views of our staff about their experience of working at the TIO and what their preferred workplace culture would be.

The results showed that most of staff agreed that there is work to be done to achieve the TIO’s ideal culture. Feedback from these results has been gathered to identify priorities and actions, which will continue into 2013-14.

Our people

Lindsay Whelan

Lindsay Whelan

My role is to coach and develop a team of Case Officers to ensure they meet their performance targets and the TIO’s targets.

Read full profile