Telecommunications Industry Ombudsman: 2013 - 2014 Annual Report
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Marie Chiera

Marie Chiera

Marie received an award for excellence in dispute resolution.

I worked as an Enquiry Officer, Contact Team Manager, in training and now as Call Quality Monitoring Officer.

When I monitor a call, I ensure our processes are being followed. I also ensure that we have given consumers the right information and that we are not turning away consumers we can assist. I also pass feedback on to managers, not only to report errors but also as an opportunity to recognise good work.

The culture at the TIO is fantastic - people are friendly, helpful and down-to-earth.