Daniella received an award for identifying systemic issues.
As an Enquiry Officer, I take calls from consumers who have difficulties with their telecommunications services and help them resolve their complaints.
I like helping people and setting expectations about what we can or can’t do. I can also understand consumers who are going through tough times, but I am realistic about the extent of our role.
I get a lot of satisfaction from ending a call knowing the consumer is relieved that someone has listened and their complaint is going to be resolved.