Telecommunications Industry Ombudsman: 2013 - 2014 Annual Report
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Daniella Meneghetti

Daniella Meneghetti

Daniella received an award for identifying systemic issues.

As an Enquiry Officer, I take calls from consumers who have difficulties with their telecommunications services and help them resolve their complaints.

I like helping people and setting expectations about what we can or can’t do. I can also understand consumers who are going through tough times, but I am realistic about the extent of our role.

I get a lot of satisfaction from ending a call knowing the consumer is relieved that someone has listened and their complaint is going to be resolved.