Elizabeth received an award for excellence in dispute resolution.
In my role as a Senior Investigations Officer I investigate cases that are complex due to the subject matter or the parties involved.
My job is to break down complaints to their core issues to ensure that the consumer and provider can negotiate a quick resolution. I also help coach and mentor Investigations Officers in learning to simplify cases.
I like the TIO because the people I work with are fantastic, I find my job challenging and I learn every day. I like the fact that we help people - getting phones connected, sorting out contract issues consumers have had for years and removing wrong default listings are things many people would have difficulty doing without the TIO.