Frankey received an award for excellence in dispute resolution.
My role in the Policy team involves researching and monitoring developments in the rollout of the National Broadband Network (NBN). I look at how we liaise with NBN Co and how we can support their complaint-handling knowledge as it rolls out the network.
I enjoy the research I have to do as part of my role because it gives me an opportunity to predict issues and study where the NBN fits in our jurisdiction.
I really enjoy the TIO. It’s a very good place to work and I’m very happy with its work culture and the people around me.