Telecommunications Industry Ombudsman: 2013 - 2014 Annual Report
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Frankey Chung

Frankey Chung

Frankey received an award for excellence in dispute resolution.

My role in the Policy team involves researching and monitoring developments in the rollout of the National Broadband Network (NBN). I look at how we liaise with NBN Co and how we can support their complaint-handling knowledge as it rolls out the network.

I enjoy the research I have to do as part of my role because it gives me an opportunity to predict issues and study where the NBN fits in our jurisdiction.

I really enjoy the TIO. It’s a very good place to work and I’m very happy with its work culture and the people around me.