Jed received an award for accessibility and accountability.
My role as an Industry Engagement Adviser is about building relationships with service providers. I have a portfolio of more than 20 providers that I account manage. I serve as a TIO contact point and proactively communicate with them to ensure they are well informed about the work we do and any changes we may be making.
I really enjoy meeting providers, helping them understand our work and giving them information that will help them improve their processes and procedures to reduce TIO complaints.