Liam received an award for championing our core values in his work as an Investigations Officer.
My role as Investigations Officer includes conciliating and investigating complaints. During my time here I have also worked as a project officer for our complaint management system and as Systemic Investigations Officer.
I think we do a lot of good here. What I like about it the most is that as Investigations Officers we get to make a difference. We get to help people through the most difficult complaints and in doing that we also make a difference to the industry.