Telecommunications Industry Ombudsman: 2013 - 2014 Annual Report
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Lindsay Whelan

Lindsay Whelan

Lindsay received an award for excellence in operations and investigations management.

My role as Response Team Manager is to coach and develop the team to ensure they meet their performance targets and the TIO's targets.

I really enjoy mentoring and developing staff. I get a kick out of seeing people progress through the organisation and knowing that I have had something to do with their development. I also like dealing with difficult matters - I do a lot of work with difficult consumers.

It’s very fulfilling to see people that I have managed progress into other roles. I see my job as being not just about retaining people but also helping them move onto bigger and better roles within the organisation.