Telecommunications Industry Ombudsman: 2013 - 2014 Annual Report
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Mirjana Jovetic

Mirjana Jovetic

Mirjana received an award for strategy and leadership.

My story at the TIO over the past three years has many parallels to the story of the organisation itself during this time - all about change, development and renewal. It is an incredible learning environment and gives me the space to test myself. These are some of the reasons I wanted to work for the TIO.

I manage a small team of very talented people. We help raise awareness of the TIO through publications and media; we support business improvements through internal communication; we look after the website and intranet; and branding and language standards.

Some of the most satisfying and eye-opening experiences I have had in this job have been meeting people in remote Indigenous communities and people with disabilities. Meeting consumers that rely on our services reminded me of the importance of raising awareness of the TIO and being as accessible as we can.