Simon received an award as a champion of our core values.
My role involves working with service providers to build relationships that allow the TIO and providers to exchange information about different issues that may have an impact on consumers.
It is quite rewarding as the focus is wider than one complaint. I have had the chance to present to organisations at team level, provide training and analysis to senior management and promote information and knowledge exchange at company level.
I like meeting providers and learning about their businesses, as well as the challenges they face in providing a good customer experience in a very competitive and constantly changing industry.