Telecommunications Industry Ombudsman: 2013 - 2014 Annual Report
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Our people

Will Gilbert

Will Gilbert

Managing people is a skill I have become really interested in developing. I am studying a Diploma of Management as part of a TIO scholarship.

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Supporting our staff

Staff at the TIO can increase their knowledge and skills with our training, study assistance and scholarships programme.

Study assistance

We provided financial study assistance to 12 staff in a field relevant to their role. This included qualifications such as law, finance and management. We also offer two scholarships per year.  

Training

Staff receive training through the year on topics that will help develop their expertise. In 2012-13, they included:

  • the new TCP Code
  • credit reporting regulations
  • privacy law, and
  • PRINCE 2 project management.

We also rolled out a new learning management system that gives us the flexibility to deliver online courses to staff when they need them.

Health and wellbeing

We offer an annual program of events and activities for staff to learn more on leading a healthier lifestyle.

Some of the activities we held in 2012-13 included:

  • mental wellbeing and emotional resilience
  • flu vaccinations
  • hearing and vision tests, and
  • budgeting and financial wellbeing.

Our people

Will Gilbert

Will Gilbert

Managing people is a skill I have become really interested in developing. I am studying a Diploma of Management as part of a TIO scholarship.

Read full profile