These are some examples of complaints consumers brought to us in 2012-13. The names of consumers and providers have been changed to protect their privacy.
Sarah called us about a being misled into switching to a provider she did not know.
Jane called us about not being able to change providers.
Karen called us about a problem with a payment arrangement for her landline and internet.
James called us about a problem with a faulty handset.
Carla had a home loan application rejected because her provider had default listed her for a two-year-old, $1,000 phone account.
Peter contacted us about coming home to a bill 10 times greater than usual after a seven-day overseas holiday.