We are creating a nationally-recognised Alternative Dispute Resolution qualification.
The qualification will formalise the skills of our dispute resolution staff and give them a qualification that will strengthen their careers and the service they provide to consumers and providers.
Full details of the course will be published before the end of 2013.
E-learning for providers
We will launch a series of interactive learning modules to help providers learn about the TIO, good industry practice and complaint handling in 2014.
We will launch a social media strategy in 2014 to open more communication channels with the public.