Telecommunications Industry Ombudsman: 2013 - 2014 Annual Report
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Karen’s complaint

Karen for case study

Karen called us about a problem with a payment arrangement for her landline and internet. 

Read full case study

Looking ahead


ADR qualification

We are creating a nationally-recognised Alternative Dispute Resolution qualification.

The qualification will formalise the skills of our dispute resolution staff and give them a qualification that will strengthen their careers and the service they provide to consumers and providers.

Full details of the course will be published before the end of 2013.

E-learning for providers

We will launch a series of interactive learning modules to help providers learn about the TIO, good industry practice and complaint handling in 2014.

Social media

We will launch a social media strategy in 2014 to open more communication channels with the public. 

Karen’s complaint

Karen for case study

Karen called us about a problem with a payment arrangement for her landline and internet. 

Read full case study