Systemic case studies
These are some examples of the work that our Industry Improvement team did in 2012-13 to address issues that had the potential to affect a large number of consumers.
We stopped a company from taking money out of vulnerable consumers’ Centrelink payments
Lycamobile aligned the advertised cost of their prepaid services to their recharge options after informal discussions with the TIO.
Telstra consumers now find their bills easier to understand after discussions between the provider and the TIO.
Utel Networks was fined and ordered to review its telemarketing practices as a result of a TIO systemic investigation.