Financial year New Complaints Conciliations and Investigations Enquiries
Level 2 Level 3 Level 4
2009-10 167,772 20,013 3,791 413 39,805
2010-11 197,682 17,863 2,415 357 39,928
2011-12 193,702 19,358 401 41 53,131
2012-13 158,652 15,928 471 10 47,016
Change (%)* -18.1 -17.7 17.5 -75.6 -11.5

* from 2011-12 to 2012-13