By law, service providers must join and comply with the TIO Scheme. If a provider fails to do so, we can refer them to the Australian Communications and Media Authority (ACMA).
In 2012-13, we referred one provider that did not comply with a determination to the ACMA. After our referral, the determination was complied with.
We also referred 18 service providers that did not join the TIO Scheme. As a result, 10 of those providers have become TIO members and the ACMA found that five were not required to join the TIO Scheme. The remaining three have not yet joined the TIO Scheme.