Telecommunications Industry Ombudsman: 2013 - 2014 Annual Report
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Systemic case study

Easy to understand bills

A provider's customers now find their bills are easier to read and understand after discussions between the provider and the TIO.

Read full case study 

Non-compliance

By law, service providers must join and comply with the TIO Scheme. If a provider fails to do so, we can refer them to the Australian Communications and Media Authority (ACMA).

In 2012-13, we referred one provider that did not comply with a determination to the ACMA. After our referral, the determination was complied with.

We also referred 18 service providers that did not join the TIO Scheme. As a result, 10 of those providers have become TIO members and the ACMA found that five were not required to join the TIO Scheme. The remaining three have not yet joined the TIO Scheme.

Systemic case study

Easy to understand bills

A provider's customers now find their bills are easier to read and understand after discussions between the provider and the TIO.

Read full case study